1. Overview

This Refund and Cancellation Policy (“Policy”) applies to paid FMedia Marketing subscriptions purchased at https://www.fmedia.co.za/. It should be read with our Terms of Service.

FMedia Marketing (“FMedia”, “we”, “us”) is a South African business. Consumer rights under the Consumer Protection Act 68 of 2008 (CPA) and the Electronic Communications and Transactions Act 25 of 2002 (ECTA) apply where those laws give you rights that cannot be waived. If this Policy is more generous than the law, the Policy applies. If the law is more generous, the law applies.

Last updated: 15 August 2026.

2. How subscriptions work

Paid packages (for example Client Starter, Client Growth, and Agency) are prepaid for the package validity period shown at checkout, usually 30 days. Access starts when payment is confirmed and the account is activated.

Unless you cancel before the end of the current period, the subscription renews for another period at the then-current price.

Payments are collected in ZAR via PayFast (sandbox during testing, live merchant when enabled) or another authorised processor.

3. Cooling-off period (ECTA)

If you are a consumer who concluded the transaction electronically, ECTA may give you a right to cancel within seven (7) days of the date of the transaction, without reason and without penalty, except where the law allows us to start the service immediately with your consent.

By creating an account and using the Service (connecting social accounts, publishing, using inbox, automation, or other paid features), you request that we start the Service immediately. In that case the statutory cooling-off right may not apply to the already-started digital service.

If you have not used the Service at all and you email admin@fmedia.co.za within 7 days of first payment, we will refund the amount paid for that unused first period, less any non-refundable card or PayFast processing fees we cannot recover.

4. When we refund

We will refund or credit you if:

• you qualify under section 3 above;
• we charged you in error (duplicate charge, wrong amount, or payment taken after a valid cancellation);
• we are unable to provide the paid Service for a material, continuous period and cannot offer a reasonable workaround;
• a product or service is defective in a way the CPA requires us to refund or replace;
• we agree in writing to a goodwill refund.

Refunds are returned to the original payment method where PayFast or the bank allows it. Processing can take 5–10 business days after we approve the refund.

5. When we do not refund

Except where the law requires otherwise, we do not refund:

• unused days in a period after you have used the Service;
• partial months or mid-cycle cancellations (access continues until the paid period ends);
• fees for third-party products (Meta ads spend, WhatsApp conversation charges, Canva, domains, SMS, and similar);
• accounts closed for breach of the Terms of Service, spam, or unlawful use;
• change of mind after you have published, messaged, or otherwise consumed paid features;
• downgrade differences during an already-paid cycle (the new price applies from the next cycle).

6. How to cancel

You may cancel auto-renewal at any time. Cancellation stops the next charge. You keep access until the current paid period expires.

To cancel:

• email admin@fmedia.co.za from the account email with the subject “Cancel subscription”, or
• use in-app Billing / support if that option is available on your account.

Please include your account email and, if you have it, the PayFast or FMedia payment reference. We will confirm cancellation in writing.

Cancelling a PayFast payment mandate or blocking a card does not by itself close the FMedia account. Tell us as well so we can stop retries and mark the subscription cancelled.

7. Agency and client accounts

If you are an agency, you are responsible for cancelling packages you bought for clients and for telling those clients when access will end. Client workspaces may lose connected pages and scheduled posts when the agency subscription lapses.

8. Chargebacks

Please contact us before raising a chargeback. If a chargeback is opened, we may suspend the account while we investigate. Proven valid charges that are charged back may be treated as unpaid, and we may recover the amount plus the processor’s chargeback fee.

9. How to request a refund

Email admin@fmedia.co.za with:

• the email address on the account;
• the payment date and amount;
• the PayFast or transaction reference if you have it;
• the reason for the request.

We aim to respond within 2 business days and to decide within 7 business days. Approved refunds are processed to the original method.

10. Contact

FMedia Marketing
Northcliff, South Africa
Email: admin@fmedia.co.za
Website: https://www.fmedia.co.za/